FAQ
How about after sales services?
1 Year warranty.
If you encounter any technical problems during the warranty period, we will send you replacement parts for free. And technical support is also provided after one year.
Are you a factory or trading company?
Established in 2015, EraClean is a professional manufacturer specializing in the production and development of cleaning appliances that create a clean living environment for worldwide customers with purification, deodorization, sterilization and ultrasonic cleaning technologies.
What's the payment method?
T/T:30% deposit before production,the balance before shipment. L/C:irrevocable L/C at sight.
OEM &ODM could be offered?
Yes, as a factory we support OEM & ODM and can produce what you want according to your special design.
Will you supply samples for testing the quality?
We are honored to provide you with a sample for testing. The cost will be paid by the buyer. We have sample cost refund policy, welcome to contact us for details.
What is your lead time?
It depends on the order quantity and the season you place the order. Usually we can ship within 7-15 days for small quantity,and about 30-45 days for large quantity. 8.How to contact us? We are at your service within 24 hours. Please send your inquiry in below.and click“Contact Supplier”.We would contact you immediately.
